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F.A.Q F.A.Q
Ordering FAQs

Q1. How do I download digital products such as Ebooks and font files?
Q2. Can I order your titles as Ebooks?
Q3. What payment methods do you accept?
Q4. If I give credit card details who can access them?
Q5. Is your site secure?
Q6. What currency are prices displayed in on the site?
Q7. Do I have to be from a school or can individual customers place orders with you?

Products FAQs

Q8. What format do your Ebooks come in?
Q9. How do I install font files?

Delivery FAQs

Q10. How long does delivery take?
Q11. How much does delivery cost?
Q12. Do you deliver outside Australia?

Returns and Refunds FAQs

Q13. How can I claim a refund?
Q14. How is my money refunded?
Q15. Do you pay for return delivery of hardcopy goods?
Q16. Do I need to return digital goods?


Ordering FAQs

Q1. How do I download digital products such as Ebooks and font files?

Once you have completed payment for your product, your browser will be directed to the Order Complete page.

The Order Complete page has the following URL, or web address:

http://www.readyed.com.au/checkout_success.php

and displays the message ‘Congratulations, Your Order Has Been Processed!’.

Your download link is located on this page below the message. Simply click the link to begin the download process.

The download link is easily identified as it contains the name of the product you purchased, underlined with a thick blue line, contained in a box with thin blue lines.

**IMPORTANT: Do not close your browser or navigate away from this page until you have successfully downloaded your product.


Q2. Can I order your titles as Ebooks?

Most, but not all of our titles are available as Ebooks. Where digital versions are available they will be flagged with the phrase ‘(ebook available)’ in brackets after the title of the book.


Q3. What payment methods do you accept?

We accept Visa, Mastercard, PayPal and 7 day payment terms for School Account holders.


Q4. If I give credit card details who can access them?

All credit card transactions, whether processed by PayPal or our credit card payment gateway providers SecurePay, are secure transactions encrypted with Secure Socket Layer (SSL) technology.

Payments are processed in real time, in the same way that an Eftpos transaction is made at your local supermarket. No credit card details are stored anywhere.


Q5. Is your site secure?

Yes absolutely. All transactions are encrypted with SSL, Secure Socket Layer technology which makes it extremely difficult for any third party to access your payment details.


Q6. What currency are prices displayed in on the site?

All prices currently displayed on the Ready-Ed Publication site are in Australian Dollars $AUD by default.

US & New Zealand customers can convert this to their currency using the currency tool on the upper right hand side of the page.


Q7. Do I have to be from a school or can individual customers place orders with you?

You do not have to be from a school to place an order.

If you are an individual making a purchase simply select the Personal/Individual Shoppers option to proceed directly to checkout without creating a School Account.


Product FAQs

Q8. What format do your Ebooks come in?

Ebooks are delivered in the versatile .PDF format.

Ebooks can be read on-screen or printed an unlimited number of times on demand.

Most computers will already have the Abode Reader software require to view this format.

If not already installed on your computer it can be downloaded for free here.


Q9. How do I install font files?

Installation instruction for Windows and Mac fonts can be downloaded here.


Delivery FAQ’s

Q10. How long does delivery take?

Please allow 3-5 working days for delivery of physical products with Australia.


Q11. How much does delivery cost?

Delivery costs are currently:

Flat Rate for 6 - 15 items: $10
Per Item for 1 to 5 items: $2 each


Q12. Do you deliver outside Australia?

We do not currently deliver hardcopy goods to addresses outside Australia.


Returns & Refunds FAQs

Q13. How can I claim a refund?

Should you wish to return your product for any reason we offer a prompt, no hassle money-back guarantee.

Simply contact us at the email address below to claim your refund within 90 days from the date of purchase:

tim@readyed.com.au


Q14. How is my money refunded?

Your money will be refunded directly back to you via the method that you used to make the original purchase.


Q15. Do you pay for return delivery of hardcopy goods?

No, return postage is the responsibility of the customer.


Q16. Do I need to return digital goods?

No there is no need to return digital goods purchased. This does not affect the issue of your refund in any way.



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Bestsellers
01.Foundation Handwriting Font Downloads
02.Queensland Beginners Handwriting Font Downloads
03.Handwriting Font CD - Foundation & Qld Beginners (Windows)
04.Relief Teachers' Survival Handbook Bk 1 (Junior)
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05.Relief Teachers' Survival Handbook Bk 2 (Middle)
(Aus, NZ & US ebook available)
06.Relief Teachers' Survival Handbook Bk 3 (Upper)
(Aus, NZ & US ebook available)
07.40 Great Lessons and Ideas
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08.Life Skills: Bullying and Conflict
(Aus, NZ & US ebook available)
09.15 Minute Fillers
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10.Integrated Themes for Relief Teachers Book 1
(Aus, NZ & US ebook available)

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